Frequently Asked Questions

Due to the personal nature of products we do not accept returns at this time. However if there is something wrong with your order or product please do not hesitate to contact us!

Orders will ship within week of order. 

Absolutely! Yes! We love to assist in making sure you're purchasing exactly what you need, feel free to email us or stop by the shop if local! 

We pride ourself on using the highest quality ingredients in all our products. We work with several local organic farmers to receive herbs locally. Plants and ingredients we cannot source locally comes from organic sources that we work with closely and have the opportunity to over see to ensure only the best goes in each bottle!

YES! All Wild & Free products are handcrafted on location by our owner, Carolyn Claytor. She invites you to come hang out, grab some tea and watch the products being made! She might even put you to work! ;) 

Yes! We encourage you to reuse your Wild & Free containers and visit out Bulk Refill bar at the shop! Dont have a Wild & Free container? No worries bring what you have, but get an extra 10% off when you give your Wild & Free container a second life by refilling!

Booking online is super easy! Just click the link below and choose your service. Having issues? Feel free to email us!  

All of our Wild & Free products are gluten free, but the use of nut oils are in a few of them. 

YES! We LOVE our community heroes and offer discounts to those who serve and support our country. We offer a special 10% discount on all services and products for active and former military personnel, police officers, fire and rescue, first responders, paramedics, doctors, nurses and teachers. Just show us an ID at checkout.

SPA POLICIES

Please give me at least 24 hours notice in order to reschedule. Cancellations done day of or within 24 hours of appointment will be charged 50% of service scheduled. I understand life happens, exceptions may be given on a case-by-case basis. Rescheduling can not happen until cancellation fee has been paid.

In order to accommodate all my clients, I schedule appointments pretty close together allowing no time for extensions on late arrivals. Late arrivals are still expected to pay for full scheduled service. I understand traffic happens, and if my schedule allows it I will try to accommodate full service time, but this is case-by-case and only if I have been properly notified in advance of your late arrival.

Clients who fail to show up for appointments are expected to pay in full for missed service. Clients who fail to show up more then once will be asked to pre-pay for future services.

Please expect to arrive 10 minutes early for your first appointment with me. In order to receive a skin treatment, a consultation must be performed and intake/consent form needs to be filled out. All information gathered and intake forms go on file for future appointments and will not be shared with anyone else.
I do require minors (18 and under) be accompanied by a parent or legal guardian who must stay the entire service.